Version 1.1. Latest update - 15.03.2024

Introduction

Casinowin is owned, operated and controlled by Techwise Limited. At Techwise Limited (“Techwise”), we are committed to providing a safe and secure online gaming environment for our players. We take our responsibilities seriously and are dedicated to ensuring that our platform promotes responsible gambling. This policy is designed in accordance with the Isle of Man Online Gambling Regulation Act (OGRA) and other relevant guidelines and recommendations.

Techwise is committed to the following principles:

Protection of vulnerable players: We aim to prevent underage gambling and protect vulnerable players from potential harm by implementing rigorous age verification and identification processes.

Providing a safe and secure gaming environment: We ensure that our platform is secure and that our players' personal and financial information is protected using the latest encryption technologies.

Ensuring fair gaming: We only offer games that have been independently tested and certified for fairness by trusted third-party agencies.

Promoting responsible gambling: We actively encourage responsible gambling habits among our players through a range of tools, resources, and support services.

Techwise prohibits any person under the age of 18 from participating in our online gambling services. We have implemented strict age verification procedures, including the use of identification checks and document verification, to ensure that underage individuals are not permitted access to our platform.

We encourage players to set limits on their gambling activities to help maintain control. Techwise offers the following options for players to manage their gambling:

Deposit limits: Players can set daily, weekly, or monthly deposit limits.

Loss limits: Players can limit their loss amounts.

Reality check: Players can set reality check for 10/20/30/40/50/60 minutes.

Time-out: Players can take a short break from gambling, during which their account will be temporarily locked.

Self-exclusion: Players can request self-exclusion from our platform for a predetermined period or indefinitely. During this period, the player's account will be locked, and they will not be able to access our services.

Removing limits is a delicate matter that we take seriously. Customers who wish to remove deposit or time limits on their accounts must wait for a 7-day cool-down period before the changes take effect. This allows customers to reflect on their decision and ensures that they are not acting impulsively. However, it is important to note that self-exclusion cannot be undone. Once a customer has self-excluded, they will not be able to access our website for the specified period. This is in line with best practices in the industry, as self-exclusion is a serious commitment and should not be taken lightly. We recommend that other online gambling providers adopt similar policies to ensure that their customers are protected from problem gambling and that the industry as a whole promotes responsible gambling practices.

Techwise provides information and resources to help players make informed decisions about their gambling behavior. We also offer links to external organizations that can provide support for individuals who may be experiencing gambling-related issues. These include:

GamCare: www.gamcare.org.uk

Motiv8: www.motiv8.im

We ensure that our employees are well-trained in responsible gambling practices. Our staff receive regular training and updates on the latest guidelines, research, and best practices in responsible gambling. This enables them to identify potential problem gambling behaviors and provide appropriate support and assistance to our players.

Techwise continuously monitors and reviews its responsible gambling practices and procedures to ensure their effectiveness. We remain committed to updating our policy as needed to comply with any changes to the Isle of Man Online Gambling Regulation Act or other relevant legislation.

We are committed to promoting responsible gambling practices and preventing problem gambling. We have implemented a range of measures to promote responsible gambling, protect customers who may be at risk, and support those who are struggling with problem gambling. We will continue to review and improve our policies and procedures to ensure that we are providing a safe, fair, and enjoyable gambling experience for all our customers.

At Casinowin, we are committed to providing a safe and enjoyable gambling environment for all our players. We recognise that while gambling can be a fun recreational activity, it also has the potential to cause harm if not approached responsibly. To ensure you continue to enjoy your gambling experience without negative consequences, we strongly encourage you to consider setting personal limits on your gambling activities.

Gambling should always be done in moderation and seen as a form of entertainment, not as a way to make money. The risk of developing a gambling problem increases when it negatively impacts your financial stability, relationships, or emotional well-being. It’s important to be aware of the signs of problem gambling, which can include:

- Gambling more money than you can afford to lose.

- Finding it hard to manage or stop your gambling.

- Gambling to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression.

- Lying to family members or others to hide the extent of your gambling.

- Jeopardizing or losing important relationships, a job, or school or work opportunities because of gambling.

Gambling should always be an enjoyable and safe activity. By recognising the risks, understanding the importance of limits, and knowing how to set them, you can ensure that your gambling experience remains positive. If at any point you feel you may need assistance, please do not hesitate to contact us, or use the resources provided.